# Twilio

Connect Twilio to Bolna for global phone coverage. Spin up local numbers in 100+ countries and route inbound or outbound calls to your AI voice agents.

[Official Documentation](https://www.twilio.com/docs/voice)

## How Twilio fits in the stack

**Best for** 
Making and receiving real phone calls at production scale.

**Use this layer when**  
You need numbers, trunking, call routing, or carrier control.

**Connects to**  
STT, LLM, TTS, and workflow actions inside the live call.

## Telephony is the calling layer

This provider connects Bolna to the phone network. It controls how calls start, where they route, which numbers you use, and how the audio enters your agent pipeline.

### Voice Stack

Telephony → STTListener → LLMReasoning → TTSVoice → ToolsActions

This page focuses on where Twilio fits in a production voice stack. For full setup steps, credentials, and API details, use the documentation link above.

# Overview

Twilio is the world's leading cloud communications platform, providing reliable voice connectivity across 100+ countries. Bolna's Twilio integration enables you to handle both inbound and outbound phone calls with AI powered voice agents, using Twilio's robust global telephony infrastructure.

With this integration, you can purchase phone numbers, configure call routing, and connect your Bolna agents to handle thousands of concurrent calls with enterprise-grade reliability.

## Features & Use Cases

**Worldwide Phone Numbers**  
Easily buy local phone numbers in over 100 different countries so your business always feels local to your customers.

**Answer Incoming Calls**  
Automatically send all your incoming calls straight to your AI agents to handle support, book appointments, or qualify leads.

**Make Outgoing Calls**  
Have your AI agents automatically call people for sales, appointment reminders, collecting payments, or conducting surveys.

**Automatic Call Recording**  
Safely record and save every single phone call so you can easily review them later for quality and training.

**Clear Call Insights**  
Get easy to read reports that show exactly how long your calls take and how well your AI agents are performing.

**Handles Any Call Volume**  
Whether you have ten calls a day or thousands all at once, Twilio's powerful system never slows down or drops the ball.

**Understands Keypad Presses**  
Your AI agents can understand when a caller presses numbers on their phone keypad, which is perfect for menus or collecting account numbers.

## Other providers in this layer

[Telephony **Exotel**](/content/integrations/exotel/index.html)  
Connect Exotel to Bolna voice agents for reliable inbound and outbound calling across India. Trusted by enterprises handling high-volume phone operations.

[Telephony **Plivo**](/content/integrations/plivo/index.html)  
Use Plivo telephony with Bolna voice agents for affordable inbound and outbound calling in India. Solid infrastructure with competitive per-minute rates.

[Telephony **Vobiz**](/content/integrations/vobiz/index.html)  
Integrate Vobiz enterprise telephony with Bolna voice agents for reliable inbound and outbound calling across India. Built for high-volume SIP operations.

## See where Twilio fits in your production workflow

Use the demo to walk through provider selection, stack tradeoffs, and the exact workflow you want Bolna to automate.