Twilio
Connect Twilio to Bolna for global phone coverage. Spin up local numbers in 100+ countries and route inbound or outbound calls to your AI voice agents.
How Twilio fits in the stack
Best for Making and receiving real phone calls at production scale.
Use this layer when
You need numbers, trunking, call routing, or carrier control.
Connects to
STT, LLM, TTS, and workflow actions inside the live call.
Telephony is the calling layer
This provider connects Bolna to the phone network. It controls how calls start, where they route, which numbers you use, and how the audio enters your agent pipeline.
Voice Stack
Telephony → STTListener → LLMReasoning → TTSVoice → ToolsActions
This page focuses on where Twilio fits in a production voice stack. For full setup steps, credentials, and API details, use the documentation link above.
Overview
Twilio is the world's leading cloud communications platform, providing reliable voice connectivity across 100+ countries. Bolna's Twilio integration enables you to handle both inbound and outbound phone calls with AI powered voice agents, using Twilio's robust global telephony infrastructure.
With this integration, you can purchase phone numbers, configure call routing, and connect your Bolna agents to handle thousands of concurrent calls with enterprise-grade reliability.
Features & Use Cases
Worldwide Phone Numbers
Easily buy local phone numbers in over 100 different countries so your business always feels local to your customers.
Answer Incoming Calls
Automatically send all your incoming calls straight to your AI agents to handle support, book appointments, or qualify leads.
Make Outgoing Calls
Have your AI agents automatically call people for sales, appointment reminders, collecting payments, or conducting surveys.
Automatic Call Recording
Safely record and save every single phone call so you can easily review them later for quality and training.
Clear Call Insights
Get easy to read reports that show exactly how long your calls take and how well your AI agents are performing.
Handles Any Call Volume
Whether you have ten calls a day or thousands all at once, Twilio's powerful system never slows down or drops the ball.
Understands Keypad Presses
Your AI agents can understand when a caller presses numbers on their phone keypad, which is perfect for menus or collecting account numbers.
Other providers in this layer
Telephony Exotel
Connect Exotel to Bolna voice agents for reliable inbound and outbound calling across India. Trusted by enterprises handling high-volume phone operations.
Telephony Plivo
Use Plivo telephony with Bolna voice agents for affordable inbound and outbound calling in India. Solid infrastructure with competitive per-minute rates.
Telephony Vobiz
Integrate Vobiz enterprise telephony with Bolna voice agents for reliable inbound and outbound calling across India. Built for high-volume SIP operations.
See where Twilio fits in your production workflow
Use the demo to walk through provider selection, stack tradeoffs, and the exact workflow you want Bolna to automate.