# Azure OpenAI

Run OpenAI models on Azure with Bolna voice agents. Get enterprise compliance, SLAs, and data residency while powering intelligent phone conversations.

[Book a Demo](/content/meet/index.html) [Bolna Docs](/content/docs/providers/llm-model/azure-openai/index.html)

[Official Documentation](https://learn.microsoft.com/en-us/azure/ai-services/openai/)

## How Azure OpenAI fits in the stack

**Best for**  
Reasoning, policy handling, tool use, and response generation.

**Use this layer when**  
You want to tune quality, cost, latency, or function-calling behavior.

**Connects to**  
Transcribed caller input upstream and voice or actions downstream.

## The LLM is the reasoning layer

### The LLM is the reasoning layer

This provider decides how the agent interprets intent, selects next actions, calls tools, and formulates responses. It is the decision engine inside the voice stack.

**Telephony**  
Phone Network  
→ STT  
Listener  
→ LLM  
Reasoning  
→ TTS  
Voice  
→ Tools  
Actions

This page focuses on where Azure OpenAI fits in a production voice stack. For full setup steps, credentials, and API details, use the documentation link above.

# Overview

Azure OpenAI Service provides enterprise customers with access to OpenAI's powerful language models (GPT-4o, GPT-4o-mini, GPT-3.5 Turbo) through Microsoft's trusted cloud infrastructure. With Bolna's Azure OpenAI integration, you can build voice agents that can leverage enterprise grade AI with an enhanced compliance, data residency guarantees, and Microsoft's enterprise SLAs.

Azure OpenAI is ideal for the regulated industries and enterprises that require enhanced security, compliance certifications (SOC 2, HIPAA, ISO 27001), and data residency controls while maintaining the same AI capabilities as OpenAI's models.

## Features & Use Cases

**Enterprise Compliance**  
Azure OpenAI meets enterprise compliance requirements including SOC 2, HIPAA, ISO 27001, and other regional data protection regulations. Perfect for sectors like healthcare, finance, and public sector.

**Data Residency & Privacy**  
Deploy models in specific Azure regions to meet data residency requirements. Your data stays within your chosen geography and is not used to train or improve models.

**Microsoft Enterprise SLA**  
Benefit from Microsoft's 99.9% uptime SLA with financial backing, 24/7 enterprise support, and dedicated customer success teams.

**Consistent API with OpenAI**  
Azure OpenAI uses the same models and API structure as OpenAI, making migration straightforward.

**Private Network Access**  
Deploy with Azure Virtual Network (VNet) integration for secure, private connectivity without exposing endpoints to the public internet.

**Use Case: Healthcare Call Center**  
HIPAA-compliant voice agents for patient scheduling, symptom triage, and appointment reminders with guaranteed data residency in required regions.

**Use Case: Financial Services**  
Build compliant voice agents for account inquiries, fraud detection calls, and customer support while meeting financial regulatory requirements.

## Other providers in this layer

[LLM **Anthropic**  
Connect Anthropic Claude to your Bolna voice agents for smart, natural conversations. Handles complex multi-turn dialogue with 200K token context windows.](/content/integrations/anthropic/index.html)  
[LLM **DeepSeek**  
Use DeepSeek with Bolna voice agents for strong reasoning at a fraction of the cost. Great for high-volume voice automation where every token counts.](/content/integrations/deepseek/index.html)  
[LLM **OpenAI**  
Power your Bolna voice agents with GPT-4o, GPT-4o-mini, or GPT-3.5 using your own API key. Fast, accurate language understanding for every phone call.](/content/integrations/openai/index.html)

## See where Azure OpenAI fits in your production workflow

Use the demo to walk through provider selection, stack tradeoffs, and the exact workflow you want Bolna to automate.

[Book a Demo](/content/meet/index.html) [Read Bolna Docs](/content/docs/providers/llm-model/azure-openai/index.html)